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Top 3 Ways Your Healthcare Advisor Can Help You

It’s all good and well for us to make all these claims, but how can we prove it?

What you need is a healthcare advisor: someone who will make your journey with selecting a medical aid easier and more convenient.

Having a healthcare advisor in the medical aid industry is essential.

In an industry that is complex and tricky, having someone who understands these intricacies can be a tremendous help. Medical aid healthcare advisors like MedXpert are experts in their field and specialise in providing you and with relevant advice when selecting a medical plan and support after joining a medical scheme.

It’s all good and well for us to make all these claims, but how can we prove it?

Here are 3 ways your healthcare advisor can help you
Save You Money

Your healthcare advisor will conduct a thorough needs analysis to determine what your and your family’s medical and financial needs are. Based on their assessment, they will recommend the most suitable healthcare product for you.

‘How is taking on another contract going to save me money?’

When you have the right medical cover, the amount of money you spend out-of-pocket will reduce significantly. You don’t always have the budget to visit the GP, see a dentist, get spectacles, or buy medication.

Your healthcare advisor will help you find the right health cover, so you can say goodbye to those extra medical expenses.

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Free Up Your Time

How much airtime have you used while you’re on hold with a medical scheme or service provider? How often do you have to research answers to questions related to your health and its relevant cover?

Your healthcare advisor will save you time by answering all your questions about cover relating to medication, medical aid benefits, pre-authorisations, and designated service providers. They will liaise with the medical scheme and conduct investigations on your behalf.

Think of all the extra time you’ll have when you don’t have to worry about tedious tasks such as these.

Promoting Peace of Mind

Receiving those texts and emails about outstanding payments or hearing those words: “this claim has been declined” not only raises your frustration levels, but your blood pressure too.

Your healthcare advisor will save you that stress by assisting you with difficult claims and following through with resubmissions or reassessments. They can analyse your claim statements to ensure that no detail goes unnoticed, so you won’t need to worry about processing errors or oversights.

Feel at ease knowing that your broker has taken every possible step in ensuring that you get the most out of your cover.

Any great broker will be able to successfully address your needs and bring what you value most to the table. Rest-assured that your healthcare advisor will act in your best interest and assist you to the best of their ability.

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Not sure how to select a healthcare advisor?

Ask yourself these 5 questions. If the answer to any of them is ‘no’, then you haven’t found your ideal healthcare advisor.

Does the healthcare advisor represent only one medical aid product or scheme or are they accredited to compare and advise on a wide variety of healthcare products, plans and medical schemes?

Does the healthcare advisor engage with you and provide you with good, continuous support?

Does the healthcare advisor provide assistance with your chronic medication, medicine formularies, designated service providers, prescribed minimum benefits, and preventative care benefits?

Does the healthcare advisor explain the co-payments and deductibles applicable to your medical aid option?

Do you feel comfortable with their expertise and are you better off as their client?

For more information

MedXpert will support you every step of the way. Visit our website and find out how we can help you. Alternatively, you can call us on 0860 860 860 or email