About MedXpert

Helping You

MedXpert is a source of medical scheme knowledge and information you can trust. Helping you make sense of your medical scheme benefits.

Our Vision

At MedXpert it is our vision to enable South African consumers to make sense of their health cover benefits, optimise their value experience, and support them for life.

About MedXpert
Our Story

Our Story

We understand how much people value their health and the health of their loved ones. For most people, a Medical Scheme membership, purchased in the form of a monthly membership fee, is the only way to ensure our loved ones have access to private healthcare facilities.

Over the past 22 years, we have noticed the changes in this industry. Some medical schemes merged and others were liquidated, leaving the members unsettled and uncertain. High medical inflation resulted in ever-increasing premiums, accompanied by changes to benefit structures to ensure affordability. These changes included the introduction of co-payments on certain medical procedures, the use of Designated Service Providers, and many new benefit-design-options were introduced. As the client service division of Optivest Health Services, we align with their vision to help all South Africans find the best medical scheme cover that fits their budget and their health cover needs.

Over the years the MedXpert team assisted many clients with incorrectly paid claims and saved them thousands of Rands. It is now time for us to share our experience and knowledge resources with all South African consumers, help them optimise the Health Cover benefits they pay for, and advise them on the correct utilisation of benefits to prevent out-of-pocket payments.

Our History

We have reached the milestone of providing advice and support services on health cover products to 100 000 clients.
2000

On 1 September in the year 2000 a client-centric health cover intermediary was started. 

The decision was taken right from the start to specialise in providing advice and support services on health cover products only.
2007

Health cover product choices made easy for our clients – saving them money.

Realising the complexity of medical scheme benefits and the need to compare apples with apples we developed a user-friendly tool to compare medical scheme benefits and premiums.
About MedXpert
2012

Established the MedXpert client service division.
The decision was made to invest time and money in providing ongoing support services to our clients.

As medical scheme premiums increased at a rate higher than normal inflation we identified the need amongst our clients for an ongoing support service assisting them with amendments, annual option change decisions, and intervening on their behalf with medical schemes when claims are not paid correctly.
About MedXpert
2023

Sharing is Caring – Helping South Africans make sense of Medical Scheme Benefits.

We have experienced how our clients have ended up with out-of-pocket payments and the frustration of partially paid medical scheme bills due to limited knowledge and understanding of their medical scheme benefits. So now we are sharing our knowledge resources simplifying medical scheme benefits.

JOIN AS A MEDXPERT USER FOR FREE AND UNLOCK SOLUTIONS TO ALL YOUR MEDICAL AID QUESTIONS ALONG WITH THE ABILITY TO COMPARE HEALTH COVER BENEFITS