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How can we help?

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Whether it’s the Discovery chronic illness list, Bonitas chronic medication list, or any other chronic illness medical benefits information you may need, we can get it for you.


As a MedicAlert member, you get FREE access to our accredited Health Advisors and Service Consultants, our user-friendly website, and personalised digital tools. We make navigating your health benefits easy and convenient so you can take control of your health cover on your own terms!

To activate your MedXpert services, simply sign an appointment form that allows the consultant access to your medical scheme information to assist you. There is no additional cost; it is already included in your monthly medical scheme premium.


You will receive assistance with queries related to your health cover portfolio (Medical Scheme, GapCover, CoPay Cover, Health Cards, Loyalty Programmes, etc.).

Assistance with any unpaid or incorrectly paid claims.

Your MedXpert consultant will aid in your chronic medication application and registration with your Medical Scheme.

MedXpert will inform you of the annual option and benefit changes. Your consultant will provide advice and support services upon your request.

We have helped thousands of South Africans to find the right
medical aid or medical insurance cover at the right price.